Support

Unfortunately, you may get errors while using EncodeGUI/FrameGUI. Below are some common issues and how to solve them. If you can’t figure out your problem (after attempting to solve it on your own), please follow the directions on the right side of the screen to submit a proper issue/bug report to the developer.

Process Errors

This problem occurs then CUDA was unable to start. This could mean either one of two things: the selected GPU drivers are out of date or the GPU you selected isn't supported.

My GPU is confirmed supported and the drivers are also up to date, but I still keep getting this error:
This issue can mostly occur for users who are using laptops with multiple GPUs. In order for EncodeGUI to correctly index the GPUs on your system, you must go to Windows Settings > Display > Graphics. Click the "Browse" button and locate and select the main EXE file for EncodeGUI (it's in the folder that you installed EncodeGUI to). After clicking the "Add" button in the dialog, EncodeGUI will show up in the list below. Next, you'll want to click EncodeGUI in the list and then select the "Options" button. A dialog will pop-up asking you to select a GPU. Select the deadicated GPU for your laptop (usually marked as "High Performance") in the list and then select "Save". Restart EncodeGUI. If your deadicated GPU shows up in the title bar of EncodeGUI, then the GPU list in EncodeGUI is correctly indexed.

This issue occurs when VapourSynth attempts to create an instance of PyTorch for EncodeGUI AI or RIFE, but failed. To fix this, close any duplicate instances of EncodeGUI and its dependencies (namely, VSPipe.exe and/or ffmpeg.exe) using task manager in Windows.

This is a common error that occurs when the Vulkan GPU rendering has timed out, causing the drivers to crash. To fix it, extend the timeout duration by following this guide.

This issue occures for either one of two reasons: the GPU threads for the NCNN process is two high or your system does not have enough RAM to run the process. For EncodeGUI, try decreasing the GPU thread count in either the Frame Interpolation or Resolution Upscaling sections located in tabs: Video > Vapoursynth.

This issue occured because a process error occured and the software was unable to determine exactly what the problem was. Please follow the directions on the right side of your screen to send a proper issue report.

Adding Job Errors

Use the chart below to determine the support for each audio codec to each output container:

Codecs / Containers .mp4 .mkv .mov .avi .asf .ts .flv .3gp .ogv .webm
AAC ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
MP3 ✓ ✓ ✓ ✓ ✓ ✓ ✓
AC3 ✓ ✓ ✓ ✓ ✓ ✓
FLAC ✓ ✓ ✓ ✓
Vorbis ✓ ✓ ✓ ✓ ✓ ✓
Opus ✓ ✓ ✓ ✓ ✓
EAC3 ✓ ✓ ✓
ALAC ✓ ✓ ✓
WMA ✓ ✓ ✓
PCM ✓ ✓ ✓ ✓
MP2 ✓ ✓ ✓ ✓ ✓ ✓
DTS ✓ ✓ ✓ ✓
TrueHD ✓ ✓ ✓
All of these codecs have been tested to be compatible with the marked containers.

Use the chart below to determine the support for each subtitle codec to each output container:

Codecs / Containers .mp4 .mkv .mov .3gp .webm
SubRip ✓
WebVTT ✓ ✓
ASS / SSA ✓
TTXT (Mov_Text) ✓ ✓ ✓
All of these codecs have been tested to be compatible with the
marked containers.

Use the chart below to determine the support for each video codec to each output container:

Codecs / Containers .mp4 .mkv .mov .avi .asf .ts .flv .3gp .ogv .webm
AVC ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
HEVC ✓ ✓ ✓ ✓
ProRes ✓ ✓ ✓
Theora ✓ ✓
VP9 ✓ ✓ ✓ ✓ ✓
AV1 ✓ ✓ ✓ ✓ ✓
VP8 (Muxing only) ✓ ✓ ✓ ✓ ✓
VC1 (Muxing only) ✓ ✓ ✓ ✓
MPEG2 (Muxing only) ✓ ✓ ✓ ✓ ✓
MPEG4 (Muxing Only) ✓ ✓ ✓ ✓
All of these codecs have been tested to be compatible with the marked containers.
Still can't solve your problem?

Follow the steps below to submit a proper issue/bug report to the developer.

1. First, please describe the error/problem that you have encountered and the steps you took leading up to it.

2. Now you will need to provide 2 files. You may compress these files together using the .zip extension (we will not accept any other compression format) or send as individual files:

• The xxxxxxxx.vpy script file.
• The ProcessLogs-xxxxxxxx.txt text file.

You can find these files by going to the Job Queue and then click the Open button next to the failed job. See the example image below:
...


3. Next, you will need to state your system specifications in the following format:
• CPU: xxxx
• GPU: xxxx
• RAM (amount in GB): xxxx
• OS (AND version): xxxx

4. Please provide any other additional info that you think will be helpful.

Submit your issue/bug report on either Discord/GitHub/Patreon (I do NOT provide support on any other platform):